How Skoops Ice Cream Transformed Operations with EIGHTYsx
A real-world look at how a rapidly growing high volume multi-unit ice cream shop gained the visibility and data infrastructure to operate more efficiently — and more profitably.
Read the story ↓Client
Skoops Ice Cream
Industry
Food Service & Multi-Location Retail
Location
United States
Key Result
Improved visibility, efficiency, and profitability
- 50%
- Less time spent on inventory tasks
- 5 Days
- From onboarding to fully live
- 100%
- Multi-location ready from day one
Skoops Ice Cream — powered by EIGHTYsx
The Challenge: Manual Processes Were Limiting Growth
Before EIGHTYsx, Skoops Ice Cream — a rapidly growing high volume multi-unit ice cream shop — was managing its operations the way most multi-location SMBs do: spreadsheets, handwritten counts, and gut instinct. As the business scaled, this approach created compounding operational problems that were increasingly difficult to manage.
- Poor historical data tracking: Paper records were easily lost from week to week, and every team member took inventory slightly differently — leading to orders based more on instinct than on reliable data.
- No notifications or alerts: There were no built-in communications in the existing system, so stock issues were only discovered during manual checks. In a busy, fast-paced environment, this information did not always reach the right people in time.
- High product waste: Without clear usage visibility across the product range, there was a high probability of over-ordering items with a short shelf life — quietly eroding margins.
- No performance data: Management had no way to track product velocity across seasons, no visibility into pricing trends over time, and no data foundation to support better profitability decisions.
- Supplier ordering was reactive: Orders were placed based on memory and rough estimates, often too late or in the wrong quantities.
- Expansion was blocked: Without a centralized system, opening additional locations would have meant doubling the manual workload with no central oversight.
Centralizing operational data — from ordering and inventory to pricing and product performance — gives food service operators the visibility they need to make better decisions and reduce avoidable costs.
The Solution: Built by Operators, for Operators
EIGHTYsx was born from this exact operational reality. Rather than adapting generic restaurant software or expensive ERP systems, the platform was designed from the ground up to solve the real-world problems that high volume multi-unit ice cream shops face every day: inventory visibility, product performance analytics, pricing tracking, and the complexity of running operations across multiple sites.
Needs Assessment
The EIGHTYsx team mapped existing processes, supplier relationships, and product catalog to understand the full operational picture before configuration.
Data Migration
Product data and supplier information were migrated into the platform within days — no technical expertise required from the operations team.
Team Onboarding
Virtual onboarding sessions got the team operational quickly, with guided setup and ongoing support available throughout the rollout.
Go-Live
The platform went live with minimal disruption to daily operations, with the team able to start using core features from the first day of access.
Key Features Deployed
Real-Time Analytics
The EIGHTYsx dashboard gives managers a live view of inventory, ordering activity, and operational data across all locations — accessible from any device, at any time.
Alerts & Reorder Notifications
The platform supports both manual inventory workflows and alert-based monitoring. Teams can set thresholds and receive notifications for ordering days, submission deadlines, and delivery schedules — so nothing falls through the cracks, even in a busy environment.
Product & SKU Performance Analytics
EIGHTYsx's analytics dashboard tracks which products are selling, how pricing is shifting over time, and how demand changes across seasons — giving operators clear, consistent data to support purchasing and menu decisions.
Cost & Ordering Visibility
By centralizing order history and product cost data, management has a clear view of spending trends, supplier pricing changes, and areas where purchasing decisions can be improved.
Multi-Location Management
The platform is built for multi-site operations from day one — with product data, ordering guides, and performance insights centralized across all locations in a single dashboard.
The Results
The impact of EIGHTYsx was clear across four key areas of the business.
Visibility
For the first time, the team had a single source of truth for ordering history, product pricing, and operational activity across all locations. Managers could see what was happening — and act on it — without chasing data across multiple systems.
Profitability
With product performance data and pricing history in one place, the team was able to make more informed decisions about the product mix, purchasing quantities, and supplier negotiations — contributing to a meaningful improvement in gross margin.
Operational Efficiency
With all operational data centralized, owners and managers spent significantly less time cross-comparing information from different portals and spreadsheets — allowing for better and faster decision-making across the business.
Scalability
The business now has the operational infrastructure to expand confidently. Adding a new location is a configuration task, not a system overhaul — the centralized EIGHTYsx dashboard scales without friction.
Before & After EIGHTYsx
| Area | Before | After EIGHTYsx |
|---|---|---|
| Data Accuracy | Paper records, inconsistent counts | Centralized, consistent product data |
| Stock Alerts | None — issues found during manual checks | Notifications for orders, deliveries, and low stock |
| Ordering Process | Reactive, based on memory and estimates | Data-driven, supported by order history |
| Pricing Visibility | No tracking of cost changes over time | SKU-level and total price trend tracking |
| Performance Insights | No product velocity or analytics data | Dashboard with seasonal trends and SKU data |
| Expansion Readiness | Blocked — no scalable system | Multi-location architecture live from day one |
See How Much You Could Save
Every food service operation is different. The efficiency gains from centralizing your data depend on your team size, number of locations, and current processes. Book a demo and we'll walk through what EIGHTYsx could mean for your specific operation.
Why EIGHTYsx?
EIGHTYsx was built inside a real high volume multi-unit ice cream shop — not in a boardroom. That means every feature solves a problem operators actually face.
One View. Smarter Decisions.
One View. Smarter Decisions.
EIGHTYsx brings your data together so your team spends less time chasing it — and more time using it. Book a 20-minute demo and see what a clearer picture of your operation looks like.